We're here to help you with any questions or issues you may have about our services, games, or account management. Please choose the most suitable support channel for your concern:
Live Chat Support
Our live chat is available 24 hours a day, 7 days a week for registered players only. You can reach us via the Live Chat button on our website during regular operating hours.
Email Support
You can also contact us via email. We'll do our best to respond within a few hours to one working day. Please ensure you provide clear details about your issue, including any relevant screenshots or logs if necessary.
Help Centre and FAQ
Before reaching out for support, please check our comprehensive Help Centre for answers to common questions and solutions to frequently encountered issues. You can find it under the "Support" tab on our website.
Verification and Account Assistance
If you need assistance with account verification, password recovery, or any other sensitive information-related issue, please contact us via email or live chat with your account details ready. We'll help resolve these matters as quickly and securely as possible.
Responsible Gambling Support
We're committed to providing a safe gaming environment for all players. If you believe you have concerns about responsible gambling, such as setting deposit limits or taking a break from playing, please contact us via any of the support channels above for assistance.
Technical Troubleshooting
For technical issues related to our games or website, such as connectivity problems or game loading difficulties, please try clearing your browser cache and restarting. If you still need help, reach out through live chat or email with detailed descriptions of the issue.
Complaint Resolution and Escalation Guidance
In the event of a complaint about our services or handling, we encourage customers to contact us via any support channel, specifying their concerns in detail. Our dedicated team will work closely with you to resolve the matter promptly and fairly.
Communication Response Expectations
Please note that response times may vary depending on the complexity of your issue and our operating hours. However, all registered players can expect a prompt and professional handling of their inquiry via any chosen support channel.
Preferred Contact Methods
To ensure we provide timely assistance, please choose either live chat for urgent matters or email for less pressing issues. Our team is dedicated to responding quickly and efficiently across both channels.
Support Availability Hours
Our operating hours are aligned with the UK time zone for maximum convenience:
Monday - Friday: 9am - 8pm (GMT)Saturday - Sunday: 10am - 6pm (GMT)
Please note that we may have limited support during major holidays, which will be communicated in advance on our website.
Multilingual Support
We're committed to supporting players from diverse linguistic backgrounds. However, all communication at Jammy Monkey is primarily conducted in English for regulatory compliance and operational consistency reasons.
